Refunds and Return

What do we recommend? 

At Undergarment Shop, we strive to provide our customers with the best possible shopping experience, and sometimes that means making returns or exchanges. Our refund and return policy are designed to be flexible and customer-friendly, so you can shop with confidence.

Eligibility for Refund and Return

If you’re not completely satisfied with your purchase, you can return or exchange it within 15 days from the date of delivery. To initiate a refund or return, simply contact our customer service team via email or phone to obtain a Return Merchandise Authorization (RMA) number.

How to Initiate a Refund or Return

Then, pack the item securely in its original packaging, including all tags and accessories, and ship it back to us at the address provided by our customer service team. Please note that items must be in their original condition, with all tags attached and in their original packaging, to be eligible for a refund or exchange.

Refund Options

Choose from two refund options: full purchase price refund or full store credit for future purchases.

Return Shipping

Return shipping is the responsibility of the customer unless the item is defective or was sent in error. In such cases, we will provide a prepaid return shipping label.

Exceptions

We do not accept returns or exchanges for final sale items, including sale, clearance, personalized, customized, worn, or altered items.

Pakistan Return Policy

We accept Pakistan returns within 15 days, provided items are in original condition, with tags and packaging intact. Customers cover return shipping unless items are defective or sent in error.

International Return Policy

We accept international returns within 30 days, provided items are in original condition, with tags and packaging intact. Customers cover return shipping unless items are defective or sent in error.

Contact Us

If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us. Our customer service team is always here to help.

Website: https://undergarmentshop.com/

Email: info@undergarmentshop.com

WhatsApp: 0316-650-0259